Job Reference: GOCOM2050
Salary: £8.70 per hour
Contract Type: Temporary, Full time
With Easter just around the corner Bailey Employment Services are delighted to be working with Ferrero Alfreton – home of the Thorntons brand as they expand their customer contact centre team.
You will be at the forefront of inbound customer enquiries, ensuring that you provide a magical customer experience from beginning to end and beyond.
No two days will be the same - making sure the consumer has a smile on their face will be your primary aim ensuring that Ferrero’s enviable reputation and passion for quality is upheld every step of the way.
This is a fantastic opportunity to get some experience within a well-known global business with instantly recognisable brands like Ferrero Rocher, Nutella, Kinder, Tic Tac and Thorntons.
Who we are looking for…..
We’re looking for individuals who have a natural flair for delighting consumers and making sure every experience is a positive one.
You’ll have excellent written and verbal communication skills, strong attention to detail, good knowledge of Microsoft applications such as Word, Excel and Outlook and be confident with IT systems.
We work in a fast-paced environment, so you’ll need great time management skills and thrive under pressure.
You will be part of a small team, so you will need to work well with others and be able to quickly build a good working relationship with colleagues.
Reliability and your commitment to make a positive contribution to the Ferrero business are a must – a passion for chocolate also helps!
Working 5 days over 7, which will include some weekends (either a Saturday or a Sunday once every 3 / 4 weeks). You will need to be able to work the following hours; week one 08.30 – 16.30, week two 10.00 – 18.00. There may also be a requirement to work a shift which starts at 20.00.
33 paid annual leave pro rata for PAYE (inclusive of statutory holiday)
Great team environment
Subsidised onsite restaurant
Free onsite parking
Access to the onsite Thorntons retail store with 25% discount
Additional Benefits & Requirements
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Hourly rate as above (not age dependent)
- Weekend Work
Call Danielle on 01405 780 380